Our commitment to protecting your data

Lark Cypress Yugen Kaisha ("we", "us") is committed to handling personal data carefully and transparently. This policy explains what we collect, why, and how it is protected when you use this website or contact us.

Data collection

Data you provide directly, such as name and email through our contact form
Data collected via cookies where you have given consent (see our Cookie Policy)
Basic analytics data, only where consent has been granted
We retain contact data only as long as needed to respond and maintain a record of our correspondence

Data usage

Responding to enquiries submitted through our contact form
Improving the website based on aggregated, consented analytics
We do not sell personal data to third parties
Any sharing with service providers is limited to what is necessary to operate this website

Data protection measures

Access to any collected data is limited to those who need it to respond to you
We take reasonable technical precautions appropriate to the size of our business
Should a data issue arise, we will notify affected individuals where required by law

Your rights

Right to access the personal data we hold about you
Right to request correction or deletion of your data
Right to data portability where applicable
Right to object to how your data is processed
To exercise any of these rights, please contact us via the details on our Contact page

Your Rights and Opt-Out Instructions

You can read everything on this site without giving us any details, and optional cookies stay off unless you turn them on. If you have already written to us and want that message deleted, email info@larkcypress.com or call +81 3-3376-3306. We delete it and confirm by reply once it is gone.

Building access details

Cleaning an office in the evening means we hold information most suppliers never see: entry codes, key-card numbers, the name of the building manager, alarm set times and which rooms are off limits. We keep these on one access sheet per client. Only the team leader assigned to your site and our office manager can open it.

Keys and cards are signed out and back in on every visit. Codes are never written on the cards themselves or sent to cleaners by chat message; the team leader passes them on in person.

Attendance records

Each nightly visit produces a signed attendance record: who attended, arrival and departure times, and anything reported — a stain on a carpet tile, a soap dispenser that needs repair. These records name our staff, and sometimes the member of your staff who reported a problem. We keep them for two years so you can check a past visit, then delete them.

What we do not collect

We do not photograph desks, screens or documents, and our cleaners are asked not to move papers except to wipe underneath them. When a floor treatment condition report needs a photo of a worn or damaged area, it is taken with no people or paperwork in the frame.

Sharing

Your details are not passed to anyone outside the company except our email provider and, for invoices, our accountant. When a building management company asks for the names of cleaners working in the building, we send them our staff list — never information about your employees.

Requests about your information

Under the Act on the Protection of Personal Information you can ask Lark Cypress Yugen Kaisha to disclose, correct, stop using or delete what we hold about you. Write to info@larkcypress.com or to 1-58-6 Honmachi, Shibuya-ku, Tokyo 151-0071. We reply within ten working days.

Our own staff

The people who clean your office are employed by us, not by an agency, and their details — names, contact numbers, working hours — are held under our employment records rather than under any client file. When a building requires cleaners to wear visitor badges or register at a security desk, we provide only the information the building asks for.

CCTV in your building

Many office buildings record corridors and entrances. Those recordings belong to the building or to you, not to us, and we do not ask for copies. If footage is needed to look into an incident during one of our visits, we cooperate with the building manager and ask that it is used only for that purpose.

Changes to this policy

We update this policy when the way we work changes — for example if we start using a new scheduling system for our teams. The current version is always the one on this page.